Return & Refund Policy

Return & Refund Policy – LYZYNCO

Last updated: September 7, 2026

At LYZYNCO, we strive to ensure customer satisfaction. Please review our return and refund policy below for detailed information regarding eligibility and procedures.

Before shipment, we may provide a product confirmation video upon request to help verify item details and reduce unnecessary returns.

1️⃣ Return Eligibility

We accept returns for new and unused products only.

Return requests must be submitted within 30 days from the delivery date.

To be eligible for a return, items must be:

• Unused, unworn, and unwashed
• In original condition with all tags and packaging included

We reserve the right to refuse returns that do not meet the above conditions.

2️⃣ How to Start a Return or Exchange

To request a return or exchange:

• Email support@lyzynco.com with your order number and the email used at checkout
• Tell us whether you are requesting a return or exchange and include the reason
• Wait for return instructions before shipping the package

3️⃣ Return Method & Fees

• Return method: By mail
• Return label: Customer responsibility
• Restocking fee: No cost

Customers are responsible for return shipping costs unless the return is due to a LYZYNCO error (wrong or defective item).

LYZYNCO is not responsible for lost or damaged return packages. We strongly recommend using a trackable shipping method.

4️⃣ Refund Processing

Refunds are processed within 5 business days after we receive and inspect your returned item.

Refunds will be issued to the original payment method.

5️⃣ Exchanges

Exchanges are accepted for eligible products.

• Request an exchange when contacting our support team
• Exchange availability depends on stock

6️⃣ Defective or Incorrect Items

If you receive a defective or incorrect product:

• Contact us within 7 days of delivery
• Provide your order number and clear photos of the issue

We will review the issue and provide instructions for a replacement or refund.

7️⃣ Contact Us

LYZYNCO
Contact support@lyzynco.com for assistance.
support@lyzynco.com
support@lyzynco.com
Monday – Friday: 10:00 AM – 7:00 PM